IT Account Manager

Based in Henley-on-Thames, DB Charles Recruitment are working with a top business seeking to hire a permanent IT Account Manager.

The business are well established within IT solutions and the Account Manager will play a pivotal role for the business, with the hired person needing to be very able, accountable and completing their work to a high standard. The role will report directly into the Sales Director and they will mainly be responsible for areas such as visiting clients, online account review calls, tracking & handling issues, arranging training and all other related client needs.

Day to day duties will include:

• Holding client meetings face to face and online
• Client account reviews
• On-site and online client training
• Arranging quarterly webinars
• Customer follow-ups
• Understanding issues and problem-solving
• Coordinating projects
• Handling installations & upgrades
• Liaising with the analyst & technical support teams
• Account management administration

The business is seeking candidates with the following demonstrable experience:

• Holds a background working as an Account Manager within an IT business / setting
• Excellent client facing skills including good communication & presentation skills
• Project management skills
• Technical knowledge
• Strong IT / Software skills
• Highly organised
• Ability to commit to a permanent role office based in Henley-on-Thames with some home working flexibility available.

The role is a Monday to Friday position with hours of 8:30am to 5:00pm and the business are ideally seeking to pay a salary dependent of experience of between £35,000 to £40,000 per annum and other aspects to note:

• x21 days holiday + bank holidays
• After each year of service, gaining x1 more days holiday up to a maximum of x25 days holiday
• Pension scheme
• Healthcare scheme

If this role sounds a great fit for you, please apply and we look forward to speaking with you soon.