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Customer Service Administrator

Location
Perth, Perth & Kinross
Job Type
Permanent
Salary
Additional Company Benefits

DB Charles have partnered with an incredibly successful business based in Perth, Scotland, with various sites throughout the UK, that are currently seeking to hire a new permanent Customer Service Administrator.

The business are based in the manufacturing & distribution sector and the role as Customer Service Administrator will focus on providing exceptional service standards to businesses, members of the public, handling a variety of aspects from customer orders, deliveries, complaints and general queries. The role will report into the Customer Service Manager and be joining a department 10 people strong.

The role holds a variety of duties and responsibilities including but not limited to:

  • General support administration
  • Handling mainly inbound calls as well as outbound
  • Dealing with customers
  • Sales order processing
  • Organising deliveries
  • Query handling
  • System updates
  • Liaising with other internal teams

Ideally the client is looking for CV’s and to interview candidates with the following skill sets:

  • Previous Customer Service experience
  • A previous similar role within manufacturing would be highly desirable
  • A background in providing customer support via telephone
  • A sales order processing background would be highly advantageous
  • Excellent communication skills
  • Fantastic attention to detail
  • Strong general MS Office skills
  • Ability to commit to a permanent office role based in Perth

The role will be working Monday to Friday with working hours of 8:30am to 5:00pm from Monday to Thursday with an earlier finish on Fridays of 4:30pm. The client is looking to offer a competitive salary and we welcome your applications and look forward to hearing from you soon.

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