1st Line Support

Based in London not too far away from Kings Cross Train Station, DB Charles Recruitment have been working with a brilliant business seeking to hire a permanent 1st Line Support Engineer.

The business is widely recognised within their industry of building services and they have a company history spanning over 70 years accumulating in a fantastic reputation, turnover and people based success.

The role is of a permanent nature and will be within the IT department and the successful candidate will report directly into the IT Manager and be amongst 7 others in the department. The essential overview of the role is ensure the stable operation of the businesses computer systems, network and infrastructure across a variety of hardware, software and communication links.

The role will involve a number of day to day duties including:

• Handling 1st line support issues / tickets
• Managing the server environment
• Managing security solutions, including firewall, anti-virus, and intrusion detection systems
• Maintaining network connections
• Carrying out upgrades across software and hardware
• Documenting
• Up keep of access controls & rights
• Ensuring system back ups and recoveries are carried out
• Testing
• Maintaining SLA’s

Ideally the client is looking for CV’s and to interview candidates with the following skill sets:

• A career background within 1st line support
• An IT related degree / college diploma would be advantageous however not essential
• Extensive knowledge of computer hardware, including desktops, laptops, printer/scanners, tablets, PDA devices
• Experience with Microsoft Windows 10 & Server 2012+
• Technical knowledge of network and PC operating systems
• Extensive technical knowledge of current network hardware, protocols, and standards
• Knowledge of ITIL principles
• Strong documentation skills
• Excellent communication skills & telephone manner
• Able to commit to a permanent role based in London Kings Cross offering hybrid working

This is an exciting opportunity with a great business that have been able to demonstrate success over a long business history and they are now seeking someone to join the ranks and keep contributing to what is already a thriving team & business.

The role will be working Monday to Friday with hybrid working on offer and working hours of 8:30 / 9:00am to 5:00pm. The client is looking to offer a salary dependent on experience of between £28,000 to £33,000 with superb additional benefits on top.

If this role sounds a great fit for you, please apply and we look forward to speaking with you soon.

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